I took over the first year we moved into Paul Brown Stadium, and at that time many people had very negative views of the franchise, which often happens when you lose. Mike Brown changed all that. There was a time when you would hear players complain about not getting a lot from the team, like clothes, shoes, gloves. Now we get players coming in from other organizations that come in and are wide-eyed in amazement about everything they get for free. I mean, players are actually shocked that they get all of this [referring to the seemingly endless amount of merchandise, from hoodies to gloves and anything else that can be ordered]. If I need anything for this department, I just have to ask Mike Brown, he has never once said no to anything.